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NetApp Knowledge Base

Active IQ Unified Manager does not generate an event for a status change on a Cluster object

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Applies to

  • Unified Manager (UM) 6.x - 9.5
  • Active IQ Unified Manager (UM) 9.5 - 9.6

Issue

  • An alert on a Cluster object (lun, volume, disk, aggregate, node, etc) is missed and within the UM web interface on the Events page, no evidence of an event for that object is found
  • In the ocumserver.log file, the following reconciliation errors are found

2020-08-01 16:05:30,640 ERROR [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] Previous foundation poll at Sat Jul 11 14:04:30 CDT 2020 ongoing for ds=2(cluster.org.net), adding to the droppedJmsDataSources list
2020-08-01 16:05:30,640 ERROR [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] Ignoring PACKAGE_CHANGED at updateTime Sat Aug 01 16:04:55 CDT 2020, previous foundation poll at pollStartTime Sat Jul 11 14:04:30 CDT 2020 still being processed for ds=2(cluster.org.net), adding to the droppedJmsDataSources list
2020-08-01 16:05:30,640 ERROR [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] Previous foundation poll at pollStartTime Sat Jul 11 14:04:30 CDT 2020 ongoing for ds=2(cluster.org.net), adding to the droppedJmsDataSources list

Note: the ocumserver.log file can be found in the UM Support Bundle server directory or the following directories on the UM host: 

  • RHEL/OVA: /var/log/ocum/
  • Windows: installationDrive:\ProgramData\NetApp\OnCommandAppData\ocum\log

 

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