Skip to main content
NetApp Knowledge Base

Active IQ Unified Manager cluster monitoring fails with error: "Failed to parse response"

Views:
223
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM) 9.x
  • OnCommand Unified Manager (OCUM) 9.5

Issue

  • Cluster monitoring is failing with the following message:
    Monitoring failed for cluster <cluster name>. Reason: Failed to parse response
  • Performance data in the performance view tables may show N/A for Latency, IOPs, and MBps columns.
    No%20perf%20data%20shown%20on%20dashboard%20-%20Copy.jpg
  • Performance data may also be missing when reviewing performance charts. The charts will show No data to display.
    GEANYDOCPRD%20-%20Copy.jpg
  • The au.log for Active IQ Unified Manager will have errors similar to the following. The exact Unicode character may vary.
    2019-08-06 00:02:21,288 ERROR [pool-3-thread-4194] c.o.s.a.f.d.BaseDataSource (AggregatedDataSourceErrorsException.java:152) - Error 1 out of 1: <cluster name> [Inconsistent data retrieved] - Failed to parse response (Failed to parse response) org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x8) was found in the element content of the document.

    2021-05-04 08:37:22,204 WARN  [pool-302976-thread-3] c.o.s.a.d.n.t.z.ZAPIConnection (ZAPIConnection.java:629) - [netappfoundation] <cluster name> - while executing ZAPIs on datasource: <cluster name> IP: xx.xx.xx.xx for ZAPI: perf-object-counter-list-info, com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Failed to parse response org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x17) was found in the element content of the document.

Note: Log locations are documented in KB What are the notable log files and their respective locations for Active IQ Unified Manager?

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support