AIQ Unified Manager backup creation failure due to missing 7zip
Applies to
- Active IQ Unified Manager 9.6+
- Microsoft Windows Server
Issue
- Unified Manager shows this event:
Event - Database Backup Failed
Trigger Condition - Daily database backup 'AIQ_UM_9.[6+]_backup_windows_06-16-2021-05-00.7z' creation failed. Reason: Error occurred while creating backup archive [configured\backup\path]\database_dumps_repo\ocum_mysql_full_backup_1623844807008.sql.7z.
- Scheduled backup fails with the following error in the ocumserver.log file while creating backup archive. To find the
ocumserver.log
file use the Knowledge Article What are the notable log files and their respective locations for Active IQ Unified Manager?
ocumserver log
2021-06-17 05:12:34,483 ERROR [oncommand] [taskScheduler-5] [Backup|ScheduleBackup] [c.n.dfm.impl.backup.BackupArchiver] Error Occured while creating backup archive [configured\backup\path]\database_dumps_repo\ocum_mysql_full_backup_1623931208819.sql.7z cause : Cannot run program ""[7zip\install\path]\7z.exe"": CreateProcess error=2, The system cannot find the file specified
2021-06-17 05:12:34,483 ERROR [oncommand] [taskScheduler-5] [Backup|ScheduleBackup] [c.n.d.i.backup.BackupRestoreManager] Error occured while compressing databse dump file or deleting it