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ActiveIQ Unified Manager install fails to start the services due to missing files

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active-iq-unified-manager
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Applies to

ActiveIQ Unified Manager (AIQ UM) 9.x on RHEL/CentOS

Issue

The ActiveIQ Unified Manager install fails and the server and acquisition services will not start.

When checking the install or upgrade log located in /var/log/ocum, it is seen that one or more files are missing.

May 02 21:51:16: Running java processes
root      29606  29532  0 21:51 pts/0    00:00:00 grep java
cat: /var/run/ocie.pid: No such file or directory
May 02 21:51:17: ocie pid:
cat: /var/run/ocieau.pid: No such file or directory
May 02 21:51:17: ocieau pid:
● ocie.service - LSB: Active IQ Management Server
   Loaded: loaded (/opt/netapp/systemd/system/ocie; enabled; vendor preset: disabled)
   Active: failed (Result: exit-code) since Sat 2020-05-02 20:36:41 -07; 1h 14min ago
 Main PID: 1195 (code=exited, status=203/EXEC)

May 02 20:36:41 lvsocumapp01.lvs.ebay.com systemd[1]: Starting LSB: OnCommand Platform Server...
May 02 20:36:41 lvsocumapp01.lvs.ebay.com systemd[1195]: Failed at step EXEC spawning /opt/netapp/systemd/system/ocie: No such file or directory
May 02 20:36:41 lvsocumapp01.lvs.ebay.com systemd[1]: ocie.service: main process exited, code=exited, status=203/EXEC
May 02 20:36:41 lvsocumapp01.lvs.ebay.com systemd[1]: Failed to start LSB: OnCommand Platform Server.
May 02 20:36:41 lvsocumapp01.lvs.ebay.com systemd[1]: Unit ocie.service entered failed state.
May 02 20:36:41 lvsocumapp01.lvs.ebay.com systemd[1]: ocie.service failed.

May 02 21:51:17: systemctl daemon-reload
May 02 21:51:17: stopping services using service command
Active IQ Acquisition Unit already stopped
/opt/netapp/essentials/bin/commonfunctions.sh: line 113: [: -lt: unary operator expected
/opt/netapp/essentials/bin/commonfunctions.sh: line 116: [: -lt: unary operator expected
grep: /opt/netapp/ocum/etc/ocum.conf: No such file or directory
Active IQ Management Server service already stopped
May 02 21:51:17: stopping services using systemctl command
● ocieau.service - LSB: Active IQ Acquisition Unit
   Loaded: loaded (/opt/netapp/systemd/system/ocieau; enabled; vendor preset: disabled)
   Active: failed (Result: exit-code) since Sat 2020-05-02 20:36:41 -07; 1h 14min ago
 Main PID: 1207 (code=exited, status=203/EXEC)

 

 

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