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AIQUM fails to authenticate user with AD remote authentication

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Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM)
  • Active Directory (AD) Remote Authentication

Issue

When attempting to authenticate with Active IQ Unified Manager, the below errors are logged:

  • UM Web UI
    • Failed to authenticate user 'user_name'.
  • UM Log Shows Error:
    • ocum-error.log
      • 2020-11-05 13:25:49,536 ERROR [user_name] [default task-412] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.d.w.c.s.l.LdapServersPagePresenter] Failed to authenticate user 'user_name'.
    • ocumserver.log
      • 2020-11-05 13:25:49,536 ERROR [user_name] [default task-412] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.d.w.c.s.l.LdapServersPagePresenter] Failed to authenticate user 'user_name'. com.google.gwt.core.shared.SerializableThrowable: Failed to authenticate user 'user_name'.

 

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