Why does the Support Offering show as DEFAULT in Active IQ Digital Advisor?
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Active IQ Digital Advisor
DEFAULT Support Offering refers to any pre-existing contract level prior to the new SupportEdge offerings, regardless of what the pre-existing contract level was. The current offerings that are not included in the
DEFAULT umbrella are:
- SupportEdge Warranty
- SupportEdge Basic
- SupportEdge Advisor
- SupportEdge Expert
- SupportEdge PartnerSelect
- SupportEdge Protect for Government
Older offerings that will show up as
- SupportEdge Standard
- SupportEdge Premium
In some circumstances, the Support Offering may show as
DEFAULTADVISOR. This indicates the contract field is missing for that system. If needed, contact NetApp Customer Service to resolve this.
When using Active IQ Digital Advisor and the Active IQ Digital Advisor APIs, the new offerings will begin with
AIQ. This is explained in Active IQ Digital Advisor, when viewing the Inventory or Renewals
Support Offering Tooltips.