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Troubleshooting: Cloud Volumes ONTAP HA: Mediator Security Group

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cloud-volumes-ontap-cvo
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cloud
Last Updated:

Applies to

appliesTo_text

Issue

Security Group issues:
A common problem in mediator issues is when the customer modifies Security Groups (SG), which are created by default in AWS by OnCommand Cloud Manager.

Symptom:
The following error is encountered when adding external route table:
An error occurred while saving route tables: Failed to create external route table "rtb-6dfa8106".
The system encountered a timeout waiting for the mediator to complete the operation

  1. Check the mediator status first in AWS console and OCCM.

The mediator status is up in OCCM:

1080795.png

 

  1. Check the statusf or the mailbox disks of the mediator. In the following example, it is up/up.

mynodename::> set -privilege advanced
mynodename::*> storage iscsi-initiator show
                                                                    Status
Node Type Label    Target Portal      Target Name                      Admin/Op
---- ---- -------- ------------------ -------------------------------- --------
mynodename-01
  mailbox
       mediator 172.30.0.50        iqn.2012-05.local:mailbox.target.R6cXd
                                                                      up/up
  partner
       partner  172.30.4.19:65200  iqn.2012-06.com.bsdctl:target0     up/up
mynodename-02
  mailbox
       mediator 172.30.0.50        iqn.2012-05.local:mailbox.target.R6cXd
                                                                      up/up
  partner
       partner  172.30.14.225:65200
                                   iqn.2012-06.com.bsdctl:target0     up/up
4 entries were displayed.

 

 

 

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