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Register your Cloud Volumes ONTAP "Hourly" PayGo instance to activate support

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Applies to

Cloud Volumes ONTAP

Description

This article provides guidelines for registering your Cloud Volumes ONTAP Hourly (Pay-as-you-go) serial number to activate Support. Each Hourly Cloud Volumes ONTAP instance generates a NetApp serial number upon creation of the Working Environment (WE). The serial number for Hourly Cloud Volumes ONTAP starts with a '902' prefix.
Customers are strongly recommended to register their Cloud Volumes ONTAP Hourly serial number shortly after WE creation completes for that instance. Registration does not affect usage of the product. Registration is purely to activate NetApp Support entitlement. Support services like software download, web case, and phone support can be impacted if support entitlement is not activated appropriately.

NetApp provides two methods to register the Cloud Volumes ONTAP serial number:

  • Method 1: OnCommand Cloud Manager’s 'Support registration' menu option
  • Method 2: Directly from the Website


Note: Serial number registration using both methods above only apply to Hourly (PayGo) Cloud Volumes ONTAP instances. Product registration for BYOL instances is activated as part of the NetApp sales order process.