Skip to main content
We are redesigning the NetApp Knowledge Base site to make it easier to use and navigate. The new and improved site will be available the first week of October. Check out our video or read this KB article to know more about changes you’ll see on the site.
NetApp Knowledge Base

Register your Cloud Volumes ONTAP "Hourly" PayGo instance to activate support

Views:
353
Visibility:
Public
Votes:
0
Category:
cloud-volumes-ontap-cvo
Specialty:
cloud
Last Updated:

Applies to

  • Cloud Volumes ONTAP
  • OnCommand Cloud Manager (OCCM)

Description

  • This article provides guidelines for registering your Cloud Volumes ONTAP Hourly (Pay-as-you-go) serial number to activate Support.
    • Each Hourly Cloud Volumes ONTAP instance generates a NetApp serial number upon creation of the Working Environment (WE).
    • The serial number for Hourly Cloud Volumes ONTAP starts with a '902' prefix.
  • Customers are strongly recommended to register their Cloud Volumes ONTAP Hourly serial number shortly after WE creation completes for that instance.
    • Registration does not affect the usage of the product. Registration is purely to activate NetApp Support entitlement.
    • Support services like software download, web case, and phone support can be impacted if support entitlement is not activated appropriately.
  • NetApp provides two methods to register the Cloud Volumes ONTAP serial number:
  • Note:
    • Serial number registration using both methods above only apply to Hourly (PayGo) Cloud Volumes ONTAP instances.
    • Product registration for BYOL instances is activated as part of the NetApp sales order process.

 

 

******************************************************* *******************************************************