Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

Register your Cloud Volumes ONTAP "Hourly" PayGo instance to activate support

Views:
489
Visibility:
Public
Votes:
0
Category:
cloud-volumes-ontap-cvo
Specialty:
cloud
Last Updated:

Applies to

  • Cloud Volumes ONTAP
  • OnCommand Cloud Manager (OCCM)

Description

  • This article provides guidelines for registering your Cloud Volumes ONTAP Hourly (Pay-as-you-go) serial number to activate Support.
    • Each Hourly Cloud Volumes ONTAP instance generates a NetApp serial number upon creation of the Working Environment (WE).
    • The serial number for Hourly Cloud Volumes ONTAP starts with a '902' prefix.
  • Customers are strongly recommended to register their Cloud Volumes ONTAP Hourly serial number shortly after WE creation completes for that instance.
    • Registration does not affect the usage of the product. Registration is purely to activate NetApp Support entitlement.
    • Support services like software download, web case, and phone support can be impacted if support entitlement is not activated appropriately.
  • NetApp provides two methods to register the Cloud Volumes ONTAP serial number:
  • Note:
    • Serial number registration using both methods above only apply to Hourly (PayGo) Cloud Volumes ONTAP instances.
    • Product registration for BYOL instances is activated as part of the NetApp sales order process.

 

Scan to view the article on your device