Skip to main content

NetApp wins prestigious Coveo Relevance Pinnacle Award. Learn more!

INSIGHT Japan :2023年 1月25日(水)ANAインターコンチネンタルホテル開催 へ参加・申込を行う

NetApp Knowledge Base

Data Broker logs downloads from Cloud Sync UI fails

Views:
88
Visibility:
Public
Votes:
0
Category:
cloud-sync
Specialty:
cloud
Last Updated:

Applies to

Cloud Sync

Issue

  • Data Broker log download from Cloud Sync UI fails.
  • Data Broker logs show 7z command execution fails since 7zip package is missing
[INFO] [MASTER] [0] [14671] Handle download-logs message: { receiveTimeStamp: 1647843907879, lastVisibilityTimeoutChange: 1647843907879, body: { name: 'Data-Broker-Azure-CGC-11ed2db3-0e3f-4207-ae8b-f1022a6a7267-21-March-2022_06-25-07-logs' }, receiptHandle: 'AQEBuJDY2mOE1xs03jngCZY44e2xUTIn03BFc66uIeVKjqFjF2wFl Vc0hdSODCzQDqhjXizdzOd4sqHggTszbJJn4Fa8tEHu3vFSv77k7kJzx0eo4dvCRmJKSU9GbGvVKH4uLcSyWT5R0Mj/L Hathwm5xXh6mrQCKwzAu w731PrszdHmInFArcd2xXfsZmb02vZon/MeF3sSorJPqW1Ri89 CSFMEZnStHr3dOSyw1sujUi/beitfXxtdgLYREKSnzBmTbvt7mcBb wz4WQJRuCh8J 2p93maMmv1nWsBBIO8UjL5tBuuAMjyDqXkVS9P St1/alHuc5Ztmao9omPtS62on7km9cHKpbWgFEp8P NU noYICqo/2uxEngntwxNrPF8wtTBsMes5WFwqqgjhmA1S76A6rzUy3EtW5HWTWbtPv5oeYgk1N4 sXOvaZn', attributes: { dataBrokerId: '62xxxxxxxxxxxxxxxx', groupId: '622fffffffffffffffffffff', requestId: '78c954d7-00ae-4c6d-beeb-3801fd1130de', type: 'download-logs', approximateReceiveCount: '1' } }
 
[INFO] [MASTER] [0] [14671] Creating zip directory request : { tempDirectory: './tmp/downloadLogs/Data-Broker-Azure-11ed2db3-0e3f-4207-ae8b-f1022a6a7267-21-March-2022_06-25-07-logs', zipName: '62xxxxxxxxxxxxxxxx-logs', content: [ './logs', './config/local.json' ] }
 
[INFO] [MASTER] [0] [14671] Executing command { command: '7z a ./tmp/downloadLogs/Data-Broker-Azure-11ed2db3-0e3f-4207-ae8b-f1022a6a7267-21-March-2022_06-25-07-logs/62xxxxxxxxxxxxxxxx-logs ./logs ./config/local.json', timeout: undefined }
 
[ERROR] [MASTER] [0] [14671] Failed to execute command Error: Command failed: 7z a ./tmp/downloadLogs/Data-Broker-Azure-11ed2db3-0e3f-4207-ae8b-f1022a6a7267-21-March-2022_06-25-07-logs/62xxxxxxxxxxxxxxxx-logs ./logs ./config/local.json
/bin/sh: 7z: command not found
at ChildProcess.exithandler (child_process.js:383:12)
at ChildProcess.emit (events.js:400:28)
at ChildProcess.emit (domain.js:475:12)
at maybeClose (internal/child_process.js:1058:16)
at Socket.<anonymous> (internal/child_process.js:443:11)
at Socket.emit (events.js:400:28)
at Socket.emit (domain.js:475:12)
at Pipe.<anonymous> (net.js:686:12) {
killed: false,
code: 127,
signal: null,
cmd: '7z a ./tmp/downloadLogs/Data-Broker-Azure-11ed2db3-0e3f-4207-ae8b-f1022a6a7267-21-March-2022_06-25-07-logs/62xxxxxxxxxxxxxxxx-logs ./logs ./config/local.json'
}
 
[ERROR] [MASTER] [0] [14671] Failed to upload data broker logs Error: /bin/sh: 7z: command not found
at /opt/netapp/databroker/app.js:1:35343
at ChildProcess.exithandler (child_process.js:390:5)
at ChildProcess.emit (events.js:400:28)
at ChildProcess.emit (domain.js:475:12)
at maybeClose (internal/child_process.js:1058:16)
at Socket.<anonymous> (internal/child_process.js:443:11)
at Socket.emit (events.js:400:28)
at Socket.emit (domain.js:475:12)
at Pipe.<anonymous> (net.js:686:12)
 
[INFO] [MASTER] [0] [14671] Done handling download-logs message
 
[ERROR] [MASTER] [0] [14671] [download-logs] fatally failed due to error: /bin/sh: 7z: command not found
 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

Scan to view the article on your device