Skip to main content

Coming soon...New Support-Specific categorization of Knowledge Articles in the NetApp Knowledge Base site to improve navigation, searchability and your self-service journey.

NetApp Knowledge Base

Cloud Secure data collector failed with correct settings in firewall and ONTAP

Views:
147
Visibility:
Public
Votes:
0
Category:
cloud-insights
Specialty:
oci
Last Updated:

Applies to

  • Cloud Insights Service
  • Cloud Secure data collector 
  • Cloud Secure agent

Issue

Cloud Secure portal shows failed status for some added SVMs /datacollectors and details show Error Agent004 or Error Agent008

agent logs..{"error":{"code":"InternalError","details":[{"code":"InternalError","message":"External fpolicy server terminated.","target":"audit"}],"message":"Connector is in error state. Service name: audit. Reason for failure: External fpolicy server terminated.","target":"ONTAP Datasource Connector:...

 
ONTAP fpolicy server status reads:
TCP Connection to FPolicy server failed.
 
Checking firewall, network connectivity, requirements and settings reveakl no issue.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

Scan to view the article on your device