Advice and Troubleshooting
- Data Storage Software
- Data ONTAP DSM for Windows MPIO
- E-Series SANtricity Software Suite
- Element Plug-in for vCenter server
- Element SDK
- Element Software
- Element Storage Replication Adapter
- Host Utilities
- Management services for Element Software and NetApp HCI
- MAX Data
- NetApp Data Broker
- NetApp SMI-S Provider
- NetApp XCP
- ONTAP OS
- ONTAP OS (7 Mode)
- ONTAP Select
- Open Systems SnapVault (OSSV)
- Single Mailbox Recovery (SMBR)
- SolidFire Enterprise SDS
- Storage Replication Adapter for Data ONTAP
- Virtual Storage Console for VMware vSphere and NetApp VASA Provider
- vStorage APIs - Array Integration (VAAI)
- Miscellaneous
- "Error checking sensor for Fan RPM (x1234)" on 2x4 H series storage nodes
- ActiveIQ Case: How to request part shipment with warranty entitlement
- AutoSupport Message: SwitchTemperatureWarn_Alert
- Brocade SAN All Paths Down is reported with VMware and PureStorage
- Brocade SAN switch upgrade fails with error "Not enough free space on the secondary partition"
- Brocade switch ports go automatically disabled
- Cannot see FC LUN from the Host
- Changes to Documentation Center PDFs and EPUBs
- Changes to the NetApp Knowledge Base site
- Changing volume size and access from VCP 4.3 will cause incorrect capacity
- CN1601 Uplink port 0/14 not passing traffic after a Network Change
- CN1610 Switch cannot be reached remotely, and non responsive to SNMP
- Does 'service multipathd reload' command interrupt any previous multipathd working connections ?
- Does NetApp XCP sync support a low-watermark timestamp to disregard older data?
- Does StorageGRID support the use of SNMP test traps?
- Does the SG100 admin ports work with a 100BaseT compatible switch ?
- FAQ: SupportEdge Expert Services
- FIO reports "No data available" during writing to NVMe namespace even after deleting the old files
- Flexarry pre-upgrade check reports error "Data ONTAP requires that an array LUN be visible on only one target port for each initiator port"
- High CPU utilization due to branch-cache feature
- High CPU utilization due to user workload
- How can a NetApp Support Site user disable a support site account associated with their company?
- How can I get help with Active IQ Config Advisor?
- How do I access Software Downloads?
- How do I check the status of a Part Request or Field Support Order
- How do I gain access to Field Portal?
- How do I register our Shelf serial numbers
- How do I replace a missing product return label?
- How do I update the company name on the NetApp Support Site?
- How long does it take for the changes to update at the serial number to reflect on Active IQ Page
- How to access and use the Interoperability Matrix Tool (IMT)
- How to adjust the Maximum Transmission Unit (MTU) for a Data Ontap interface (7-Mode)
- How to capture a packet trace on a Mac
- How to change details such as first name, last name, phone number, and email address on the NetApp Support Site
- How to change the NetApp Support Site Username?
- How to check device mapper multipathing and iSCSI initiators on Red Hat Update 3 and later
- How to collect diagnostic information from AIX and PowerVM
- How to configure the serviceport on a CN1610 Cluster Switch
- How to contact NetApp University for answers to my training/certification questions?
- How to contact NetApp University when the user encounters an issue preventing them from launching a training course?
- How to create Temporary View within Cloud hosted Excel Spreadsheets.
- How to create tgz file type to upload AutoSupport manually by Windows Tool
- How to delete an application file that has more than 255 Characters in the File path; on a Windows host
- How to designate a language preference on your NetApp Support Site Account
- How to determine firmware versions running on a Cisco UCS
- How to determine optimal unmap granularity
- How to disable SSLv3 for System Setup
- How to find legacy OnCommand downloads
- How to inactivate a NetApp Support Site account for a user who has left the company using the NetApp Support site?
- How to look for Master license keys
- How to modify rw_timeout value on AIX 7.2 for NetApp MPIO disks
- How to obtain Evaluation licenses
- How to perform system maintenance via self-service
- How to prepare for NetApp onsite maintenance activity
- How to register serial numbers via self-service
- How to remove the deprecated SNMP community string "netapp" from CN1610 cluster switches
- How to request access to a system that is not sold by the third party/partner company
- How to request customer or reseller access to the NetApp University site
- How to request full customer level access on the NetApp Support Site
- How to request Reseller/Partner access to the NetApp Support Site?
- How to restart Winbind service with minimal service disruption
- How to search for CVE IDs on the NetApp Security Advisories site
- How to setup time synchronization for different products?
- How to upgrade your OpenSSL version
- How to upload a file through NetApp Authenticated File Upload utility (NAFU)
- How to upload a file to NetApp
- How to use AutoSupport information for prerequisite data collection in FRU replacements when ONTAP systems will not boot
- How to use the Bugs Online Tool
- How to use the micro-USB to USB console cable with a Windows host
- How to Use Upgrade Advisor via Active IQ Digital Advisor
- HP Virtual connect module connected to host port going down repeatedly
- Increased latency when Oracle DB is configured with logbias=latency
- Increased lun space not visible on RHEL host
- Initiator showing as logged in post decommission of the host
- Installation ONTAP Antivirus Connector 1.0.5 fails with Error 1923
- Interactive Workflows
- Latency higher than expected for AFF system
- Latency induced by CPU N-Blade/Network on ISCSI datastores
- LED not working for Brocade G630 switch ports
- Linux host cannot mount Network File System (NFS) filesystems due to internal firewall software
- Low throughput while restoring a file
- LUNs missing on HP UX Host with Error “Evpd inquiry page 83h/80h failed” generated on host end
- MAPS messages not reaching the RASLOG
- NetApp Authenticated File Upload Release Notes
- NetApp Knowledge Base
- NetApp’s response to customers regarding the SolarWinds Threat
- Newly assigned LUN not visible with error: "The legacy I/O bus instance number exceeded the maximum allowed bus number limit of 256"
- Newly created luns not visible on the host end
- New NVMe namespace on newly created volume is not showing up in RHEL "nvme list"
- NFSv4 access issue due to NFS4ERR_BAD_SEQID error when sequenceID is higher than 0x0fffffff
- Operation not Supported error on RHEL when setting NFSv4 access control list (ACL)
- Portshow displays: "Fabric Vision license not present. Please install the license and retry the operation"
- Ports On Demand license not installed by Broadcom factory
- Questions for qualified Broadcom cluster network switches
- Questions for qualified CISCO cluster and management network switches
- Recovery of lost password Cisco 3132Q cluster network switch
- RHEL host going into hung state during ONTAP upgrade
- Security vulnerabilities (formerly scanner results)
- Select licenses for increasing capacity must be for the same SN
- Slow storage efficiency operations after copying LUN from a FlexVol [volume]
- SolidFire iSCSI session socket error count
- Spike in IOPs with no latency
- StorageGRID: A Configuration Error Is Preventing Authentication
- Storage systems connected to a Cisco UCS host cannot connect or ping with jumbo frames enabled on a VLAN tagged interface
- SwitchIfInErrorsWarn_Alert and SwitchIfOutErrorsWarn_Alert being reported
- System Console session via the Service Processor corrupted by serial console port
- The 'sanlun lun show -p' command causes AIX to dump a memory core
- Unable to access Brocade SANNav REST API login receiving "Invalid Payload" (415)
- Unable to access Microsoft cluster share volumes (CSV's) Event ID 5120 and 5142
- Unable to install new version of 7-MTT as another version is already installed on windows
- Unable to view cases for the Serial Numbers owned or supported by my company
- VCP UI text is obscured or distorted
- Vendor's File System in a LUN is Corrupted
- Welcome to NetApp Knowledge Base
- What additional information do I need to install my equipment that is not in HWU
- What are recovered and unrecovered media errors?
- What are the best practice iSCSI settings for using Reduxio on VMware
- What are the IE compatibility settings for NetApp Support Site?
- What are the requirements for remedial ONTAP upgrade assistance?
- What is eNIC/ fNIC?
- What is NetApp’s response to COVID-19?
- What is the maximum length of a iSCSI iqn name
- What open source or free web servers are available to assist with system administration?
- What subprocessors does NetApp use to deliver services?
- When a directory is dragged / dropped or moved, why are the access rights not inherited?
- Which license keys are updated as None?